We aim to ship all goods with 14 days of order. Exceptions to this are pre-orders of new or yet-to-be published items, in which case the order confirmation will provide an ETA of delivery date and we will make best attempts to keep customers informed of our schedules.
All of our product packaging is quality controlled and we maintain high standards from order to fulfillment.
No liability for any claims for damage can be accepted unless Mr. Crabtree Ltd. is notified in writing within seven days of delivery. If goods do arrive damaged we advise the customer to make a note and take photographs of the damage where possible.
If you wish to return undamaged goods you should contact us immediately by email explaining your wish to return. The goods, along with the original packaging and any documentation should be kept safely while this dialogue takes place.
In the event that we agree to a return we reserve the right to charge an administration and restocking fee. Any return postage costs in such circumstances will be at the customer’s expense.
If you have purchased the book from another outlet, including one of our preferred resellers, then all conversations about returns should be directed to them.